Privacy Policy
Last updated: December 30, 2025
When you book a tour with Bratislava City, we collect the following information:
- Personal identification information (name, email address, phone number)
- Booking details (tour date, number of participants)
- Payment information (processed securely through our payment provider)
- Communication records (emails, messages, support requests)
We use your personal information to:
- Process and confirm your tour bookings
- Communicate with you about your tours and any changes
- Provide customer support and respond to your inquiries
- Send you important updates about our services
- Improve our services and customer experience
- Comply with legal obligations
We do not sell, trade, or otherwise transfer your personal information to third parties, except:
- To our payment processor for secure payment processing
- To comply with legal requirements or court orders
- To protect our rights, property, or safety, or that of our customers
- With your explicit consent
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Secure data transmission using SSL encryption
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Secure storage of customer data
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Typically, we keep:
- Booking information for 3 years for accounting and legal purposes
- Communication records for 2 years for customer service purposes
- Marketing preferences until you opt out or request deletion
Under applicable data protection laws, you have the right to:
- Access your personal information we hold
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to processing of your personal information
- Request data portability
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us at info@bratislavacity.com.
Our website uses cookies to improve your browsing experience. We use:
- Essential cookies for website functionality
- Analytics cookies to understand how visitors use our site
- Preference cookies to remember your settings
You can control cookie settings through your browser preferences.
We use third-party services to enhance our operations:
- Payment processing (Stripe) - subject to their privacy policy
- Email communications - subject to our email provider's privacy policy
- Website analytics - anonymized data only
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
If you have any questions about this privacy policy or our data practices, please contact us:
- Email: info@bratislavacity.com
- WhatsApp: +43 677 99033671